PRIVACY POLICY
This Privacy Policy ("Policy") explains the personal information CoinCount Inc ("CoinCount") collects about you, how we use and share that information, and the rights you have in connection with that information, including how you can limit certain uses and sharing of your information. It is CoinCount's policy to respect your privacy regarding any information we may collect from you across our website https://www.coincount.com, and other websites/applications we may own and operate.
PERSONAL INFORMATION WE OBTAIN
Information You Provide to Us
The data we obtain varies based on the services you use. We obtain personal information through your interaction with the services, such as when you: create an online account, request services or information, utilize forms or other interactive features, make purchases, enter promotions or events offered by CoinCount, or otherwise correspond with us or request information from us.
We process personal data based on consent which you are free to give or refuse. You will see consent options when you visit our website for the first time. You can change your decisions at any time.
Additional Types of Personal Date We May Obtain
We may obtain data from other sources and combine that with information we collect from you. For example, we may collect information about you and your cryptocurrency portfolios from third parties, including but not limited to cryptocurrency exchange platforms and publicly-available sources.
HOW WE USE PERSONAL INFORMATION
Usage Information
We collect information about your use of our services, including cryptocurrency exchange balance information, deposits, withdrawals, trades, and payment notifications in order to provide and administer our products and services to you.
Information We Collect
When you access or use our services, we automatically collect information about you, including:
- Identifiers: We collect log information about your use of our services, including but not limited to your name, alias, email address, username and password, and customer identification number.
- Device Information: We collect device information, including but not limited to, the type of device you are using, your IP address, browser type, and platform type.
- Information Collected by Cookies and Other Tracking Technologies: CoinCount uses cookies, web beacons (including pixels and tags) and similar technologies that collect certain information about you by an automated means. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
We may further collect the following:
- Social media: We may collect personal information from third-party social media platforms and sites, when you engage with our social media pages, online communities and forums, and when you mention us on your own or other social media pages, online communities or forums.
- Government Entities: We may collect personal information from government agencies, regulators, securities, futures and commodity exchanges, and self-regulatory bodies.
- Consumer Reporting Agencies: We may collect personal information from consumer reporting agencies.
Use of Information
We use the information we collect to provide, maintain, and improve our services, to administer your account, to provide you with the services you request, and customize your experience with us. We may also use the information we collect to:
- Create and manage your account with CoinCount;
- Provide and administer our products and services (including websites and applications for which you have registered);
- Verify your identity and protect your account against unauthorized use or abuse of our services;
- Communicate with you about your account (including sending emails relating to your registration, account status, renewal or expiration notices and other important information);
- Help you complete a transaction and provide customer support;
- Bill you for products and services you purchased;
- Provide training and support services;
- Perform data analytics (such as research, trend analysis, and financial analysis);
- Conduct advertising, marketing, and sales activities;
- Communicate with you about, and administer your participation in, events, programs, promotions and surveys;
- Comply with and enforce relevant industry standards, contractual obligations and our policies;
- Respond to your inquiries.
Information We May Share
We may share information about you as follows or as otherwise described in this Policy:
- With operational and security service providers;
- With marketing and advertising firms;
- With data analytics firms;
- With government entities and law enforcement officials. In certain cases, laws and regulations may require us to share personal information with these entities;
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of CoinCount or others;
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
- Between and among CoinCount and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and
- With your consent or at your direction.
We may also share information which cannot reasonably be used to identify you.
Advertising and Analytics Services Provided by Others
We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of our services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by CoinCount and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our services and other websites and better understand your online activity.
Third-Party Websites
Our websites or applications may contain links or otherwise provide access to another website, mobile application, or Internet location. We have no control over and are not responsible for third-party sites, their content or any goods or services available through the third-party sites. This Policy does not apply to third-party sites. We encourage you to read the privacy policies of any third-party site with which you choose to interact.
Data Security
We maintain reasonable physical, administrative, and technical safeguards to protect your personal information. Our employees and third-party service providers have access to your personal information only on a "need to know" basis. We conduct regular internal audits of our business practices and procedures in order to protect your personal information.
We take measures to delete your personal information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. We may retain certain information for legitimate business purposes or as required by law.
Age limitations
We do not knowingly collect any information from individuals under eighteen (18) years of age. If we discover a user is younger than eighteen (18) years of age, we will require the user to close his or her account and we will take steps to delete any collected information as soon as possible.
Transfer of Information to the U.S. and Other Countries
CoinCount is based in the United States and we process and store information in the U.S and in Canada. As such, we and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.
YOUR RIGHTS AND CHOICES
Your Data Rights
You have a right to access your data, correct or remove it, or completely withdraw your consent for processing it at any time. Such requests should be sent to support@coincount.com.
Account Information
To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, update, amend or delete your account information, or that we restrict the processing of such information by contacting us at support@coincount.com. We may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Cookies
Most browsers allow you to control cookies, including whether to accept them and how to remove them. You can manually delete HTML cookies and set most browsers to refuse to accept HTML cookies. If you choose to erase or block your cookies, doing so may affect your website experience, and certain parts of our website may not function correctly.
Do Not Track
Do-Not-Track is a public-private initiative that has developed a "flag" or signal that an Internet user may activate in the user's browser software to notify websites that the user does not wish to be "tracked" by third-parties as defined by the initiative. Our websites do not alter their behavior when we receive a "Do Not Track" signal from browser software. Currently, we do not monitor or take any action with respect to these signals or other similar mechanisms.
Opt-Out/Unsubscribe
You may opt out of receiving promotional emails from CoinCount by following the instructions in CoinCount's emails or by emailing us at support@coincount.com. If you opt out, we may still send you non-promotional emails relating to your account. To unsubscribe from our email database or unsubscribe from messages (including marketing messages), please email us at support@coincount.com.
NOTICE TO CALIFORNIA RESIDENTS
This section describes your rights under the California Consumer Privacy Act ("CCPA") and how to exercise those rights. Your CCPA rights are in addition to the rights described above.
Description of Your Rights
Subject to certain exceptions and limitations, you have the following rights with respect to covered personal information.
Right to request access to personal information. You have the right to request the following information from us:
Specific pieces of personal information we have about you;
Categories of personal information we have collected about you;
Categories of sources from which the personal information is collected;
Categories of personal information sold or disclosed, if any;
Categories of third parties with whom the personal information was sold or disclosed; and
The purpose(s) for collecting or selling the personal information.
Right to delete personal information: You have the right to request that we delete the personal information we have collected about you.
Right to opt-out of the sale of personal information: You have the right to request to be opted out from the sale of your personal information; however, as set forth above, we do not and will not sell personal information to third parties.
Right to Data Portability: In certain circumstances, you may have the right to receive personal information concerning you in a portable format.
Right not to be discriminated against for exercising the rights identified above: You have the right not to be denied goods or services, charged different prices or rates for goods or services, or receive a differing level of quality of goods or services as a result of exercising the above rights.
Covered Personal Information
The rights described in the section above do not apply to certain categories of personal information. The personal information excluded from coverage under the CCPA includes, among other things:
Personal information we collect from or about you when you apply for or obtain a product or service for personal, family or household purposes;
Personal information about communications or transactions with you when you are acting on behalf of a company or government agency to do business with us; and
Personal information sold or bought from a consumer reporting agency for use in a consumer report in compliance with applicable law.
We will apply verifiable consumer requests to covered personal information.
How to Submit a Request
You or your authorized agent may submit a CCPA request using one of the following methods:
Email chris@coincount.com or call 424-428-9376.
We will respond to authorized requests as soon as practicable and as required by law. The above rights are subject to our ability to reasonably verify your identity and authority to make these requests. In order to verify that you are authorized to submit a request, you may be required to provide the following information.
Customers: If you are a customer, you may verify your identity through account login.
Non-Customers: If you are not a customer, you may verify your identity by submitting certain non-sensitive identifiers. To help protect the security of your personal information, we may use a third-party service provider to verify your information, which may include receiving a one-time password via text message. By submitting your mobile phone number for identity verification, you consent to receiving text messages for this purpose.
Authorized Agents: If you are an authorized agent, you may verify your own identity by submitting certain non-sensitive identifiers. To help protect the security of your personal information and the personal information you are requesting, we may use a third-party service provider to verify your information, which may include receiving a one-time password via text message. By submitting your mobile phone number for identity verification, you consent to receiving text messages for this purpose. As an authorized agent, you also may be required to submit a legally sufficient Power of Attorney appointing you to act on behalf of the owner of the personal information a similar document deemed sufficient by CoinCount to establish your authority.
Your CCPA rights are subject to various exclusions and exceptions under the law. Under certain circumstances, we may be unable to implement your request, pursuant to applicable law. We will advise you of any reason for denying or restricting a request to the extent permitted by law.
We will not provide social security numbers, driver's license numbers or government issued identification numbers, financial account numbers, health insurance or medical identification numbers, account passwords or security questions and answers, or other specific pieces of personal information if the disclosure presents an unreasonable risk to the security of personal information, customer accounts or our systems and network security.
NOTICE TO NEVADA RESIDENTS
We are providing you with this notice pursuant to state law. You may be placed on our internal Do Not Call list by emailing us at support@coincount.com. For further information, contact the Nevada Attorney General's office at 555 E. Washington Ave., Suite 3900, Las Vegas, NV 89101; by phone at 702-486-3132; or by email at BCPINFO@ag.state.nv.us.
ACCESSIBILITY
To obtain a copy of this Statement in Braille or in large print, please email us at support@coincount.com.
YOUR ACCEPTANCE OF OUR PRIVACY POLICY AND TERMS OF USE
By using our website, you agree to this Privacy Policy and terms of use. We may amend or modify this Privacy Policy from time to time to reflect changes in the way we process personal data. In case of material changes, we will notify you, as required under applicable laws.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at: support@coincount.com.
The Data Controller for CoinCount services is:
Chris Germano
703 Pier Ave
STE B# 350
Hermosa Beach
CA 90254
chris@coincount.com